Refund Policy

1. Scope and your legal rights

This policy applies to one-time purchases of RD Study Lab digital access. Nothing in this policy limits a refund, cancellation, reversal, warranty, or other remedy that cannot lawfully be excluded under applicable consumer-protection law.

2. General rule for digital access

Except where required by law or where RD Study Lab confirms a billing error or an uncured delivery failure, purchases are final once completed. The product provides immediate access to digital study content and tools, which can be used as soon as payment is confirmed.

3. When we will review a refund or correction

Contact us if:

• you were charged more than once for the same intended purchase;
• the amount charged differs from the total you authorized at checkout;
• Stripe confirms payment but paid access is not delivered and we cannot correct the problem within a reasonable time; or
• applicable law gives you a cancellation, refund, reversal, or other remedy.

4. Unrecognized charges

If you do not recognize a charge, contact support and your card issuer promptly. We may ask for limited information needed to locate the transaction and investigate it. We do not require you to give up any right to contact your issuer.

5. How to request help

Use the support page or email [email protected] from the address associated with your account. Include the charge date, amount, and a description of the problem, but never send a full card number or card security code. We will review the purchase, delivery, and relevant account records and respond as promptly as reasonably possible.

6. Try before you buy

A free assessment is available without a credit card so you can evaluate the question style and platform before purchasing. The paid plan, included features, price, and currency are displayed before checkout.

7. Approved refunds

When we approve or are legally required to provide a refund, we will send it to the original payment method through Stripe. Your bank or card issuer controls how long the credit takes to appear. Any legally required deadline continues to apply.

Revision history

• September 8, 2026: Added the uncured delivery-failure exception to the short checkout disclosure.
• September 3, 2026: Clarified statutory rights, billing errors, delivery failures, unrecognized charges, and how approved refunds are handled.
• July 16, 2026: Changed the standard policy to final sale for immediately delivered digital access.
• February 23, 2026: Initial refund policy published.